We guarantee our product quality and workmanship 100%. Any defects or errors on our part will be replaced at no charge. Returns must be made within 14 days of receiving product. At the time you place an order, you will be asked to confirm all the details regarding the items, sizes, designs, spelling, etc. When we say Schoolhouse makes everything 100% on demand we really mean it – each item is custom made exactly as you select/type. Therefore, we do not accept returns or exchanges for your selection of incorrect items, sizes, designs, spelling, etc. If you have any questions while placing an order, please contact us so we can make sure you get what you want.